FAQ

Kranite.com specializes in extraordinary items designed by renowned crowdfunded brands. Our wide product range is suited for even the most hard-to-please, spanning over twenty rare & exotic elements in unique forms. You will find the perfect something for you or as a gift.

Crowdfunded products are generally funded with finances from individuals interested in that particular project. Our selected brand’s have raised over a million dollars thanks to the support of project backers. 

Sign up here to be first to know about future crowdfunding campaigns!

Our product range includes the following crowdfunded brands: Trance Metals, Esington, Woerden Designs, Polar Metals, Solid Titanium, Sol-Bird & Kirich Metals.

Aluminum, Chromium, Cobalt, Copper, Damascus, Germanium, Gold, Iridium, Iron, Magnesium, Metallographic Silicon, Nickel, Niobium, Osmium, Palladium, Platinum, Ruthenium, Silicon, Silver, Tantalum, Titanium, Tungsten, Zinc & Zirconium.

Kranite Rewards is a customer loyalty program where you earn points with every purchase and can redeem them for coupons! We even include $5 worth of points just for subscribing. 

Sign up and earn today at https://kranite.com/pages/kranite-rewards

Please complete our Support Form if you need to reach us. You can do this by clicking the grey Support button on the lower right-hand side of this website.

You will receive an email confirmation and reference number (e.g Kranite1234) after placing your order. You will receive your tracking information via email as soon as your order has been dispatched.

Please contact our Customer Care Team by emailing help@kranite.com or by clicking on the grey Support button to the lower right side of this page. If you have not received your confirmation email within 24 hours of placing your order.

Your tracking link will be emailed to you as soon as your order has been shipped. 

You can also track your order online at https://kranite.com/pages/track-your-order 

If you have not received an automated email confirmation from us after placing your order, please get in touch with our Customer Care Team.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please see our full returns policy at https://kranite.com/policies/refund-policy